Buyer may only apply for the exchange of the Item in the following circumstances:
• If you received a defective item or incorrect merchandise (style, size or color). Example, buyer chose S size, red color and Design B, but item is received in S size, blue color, Design D, buyer can request for return because it is wrong color and style.
• Buyer may not apply for the refund or exchange of the Item due to a change of mind.
• Size issue such as cannot fit in, too big/too tight/too short/long does not extend to any form of return nor exchange. Strictly no exchange for reasons relating to size. Buyer is recommended to check measurements with us before purchase. Learn More.
• The slight color difference between the dress received and the picture shown on the website is not the color defective or wrong delivery.
• A manufacturing defect does not include stray threads or removable dirt. 
• We will not held responsible on delay, damage, stolen or item lost during delivery.
Items must be returned within 5 days from the day of receiving the item. Countdown starts from the date you received the item to the post stamp date on the return parcel. We cannot process any products that are returned without our prior knowledge.
• Merchandise must be in new, unworn, unwashed & unaltered condition.
• All hang tags and clothing labels must be attached and untampered with.
• Any dust bags or original merchandise boxes must be returned with the item in undamaged condition. We will recommend you to take a photo of the Item upon receiving it.
• Please package your return items in a safe and secure manner. We cannot offer exchange for items that get lost or damaged in the mail.  
• Exchange/Return request must be submitted within 3 working days of receiving your parcel. You will be responsible for paying your own shipping costs for returning your item.
• Replacement process only begins after we've completed evaluating your returned item. Processing returns may take up to 3 business days.
• Shipping charges are non-refundable.
How to Request an Exchange / Return
Please email us at and include the below information for faster processing:
Your name
Order number
The return item(s) name
Photo of the defect
Reason for return