Help Center

FREQUENTLY ASKED QUESTIONS

Make a Purchase

How To Make Payment?

Can I Self-Collect My Parcel So That I Can Save The Shipping Fees?

Can I Change or Cancel My Order?

Are The Measurements Listed Online True To Size?

Are the colors of the Item True To What I See In The Pictures Online?

Why Did My Payment Fail?

Return & Refund

Can I Return The Item(s) If I Dislike It?

For Which Reasons Can I Return An Item?

Shipping & Delivery

How Much Does The Shipping Cost?

What Shipping Options Are Available?

How Do I Track My Shipment?

How Much Duties and Taxes Will I Have To Pay?

How long will it take to get my dress?